says my printer is offline

[EZEBabies]

power button on printer is blinking and my laptop says printer is offline when I try to print

[VikramTheGreat]

Hi @EZEBabies,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP DeskJet 2842e All-in-One Printer is showing a blinking power button and your Windows 11 laptop says it's offline, here’s how to fix it:

 1. Restart Everything

• Turn off the printer and unplug it from the power source.
• Restart your laptop and Wi-Fi router.
• Plug the printer back in and turn it on.

2. Check the Power Button Light

• A blinking power light usually means the printer is in an error state or updating firmware.
• Wait a few minutes to see if it stops blinking.
• If it continues, press and hold the power button for 5 seconds to reset.

3. Check Wi-Fi Connection

• Make sure the printer is connected to the same Wi-Fi network as your laptop.
• The Wi-Fi light on the printer should be solid blue.
• If it’s blinking or off, reconnect the printer to Wi-Fi using the HP Smart App.

4. Use the HP Smart App to Diagnose

• Download or open the HP Smart App for Windows: HP Smart - Free download and install on Windows | Microsoft Store.
• Use the “Diagnose & Fix” tool:
  • Open the app.
  • Click the wrench icon (bottom left).
  • Follow the on-screen steps.

5. Set Printer Online in Windows

• Go to Settings > Bluetooth & devices > Printers & scanners.
• Click your printer > Open print queue.

In the menu, uncheck “Use Printer Offline” if it’s selected.

 

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat