• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP Color LaserJet Pro MFP M281fdw
Microsoft Windows 10 (64-bit)

I have an HP Color LaserJet MFP M281fdw. When I try to test the 'scan to network folder' profile I get an error. I recently changed internet provider, which brought me a new router. Before changing the router, the scan was working. I have uninstalled the device several times and it didn't help. I have the folder set up correctly for sharing, as well as the network folder setting on the device interface. What could be wrong?

Regards, Joze

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.