• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎06-03-2023 11:42 AM

HP Recommended
Product: HP ENVY 7640 e-All-in-One Printer
Operating System: Chrome OS

HP Envy 7640. I installed a new, genuine HP ink cartridge. I get a screen that says "Genuine HP Ink Cartridge installed" with and OK tab. When I touch the tab, nothing happens. I cannot access the 'copy scan fax' screen and therefore can't copy. Help!

Category:
2 REPLIES 2

‎06-03-2023 11:59 AM

HP Recommended

I don't believe cartridge has anything to do with printer maintenance, in a sense how it is set-up or not

I'd say try reinstalling everything in accordance to supported software by running automated tool

https://support.hp.com/gb-en/printer-setup

Was this reply helpful? Yes No

‎06-03-2023 12:15 PM

HP Recommended

I found the answer on another board: unplug the printerfrom wall while it was on; unplug cable from printer; remove cartridges; wait at least 60 seconds; plug cable into wall, then into printer; reinstall cartridges. I got a print test page message, did so, and all is working as usual. Thanks for responding.

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.