security: no encryption

[brownbuster]

Unable to connect printer to wireless network. Printer finds network, but then states "security: no encryption", and fails to connect. This although I do have encryption on my modem/router. Tried unplugging, etc and the solutions I found here. Nothing is working.

[Betty0610]

@brownbuster

Welcome to the HP Support Community.

Let's restore the network settings on the Printer: Go to the Setup Menu>Network Setup>Restore Network Settings>Yes

Once done, connect the Printer to the Wi-Fi.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[brownbuster1]

For some reason, I was not able to log in with my user name. I find it very disappointing that no direct online support is available. It really is unacceptable.

Your suggestion did not work.

You originally wrote:

"Let's restore the network settings on the Printer: Go to the Setup Menu>Preferences>Network Setup>Restore Network Settings>Yes"

Restore network settings are under "Settings", not ""Preferences".I have an Envy 5070., as indicated.

I have tried this numerous times, and the same messages show up: "Security: No encryption", and "Unable to connect to wireless", etc.

[Betty0610]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!