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Common problems for Connectivity Issues
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HP Recommended
HP DeskJet 2742e All-in-One Printer
Microsoft Windows 11

I am having trouble setting my printer up to my wireless internet.  

1 REPLY 1
HP Recommended

Hi @melaniestanley,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues connecting your printer to the wireless network. I'd like to help!

 

To provide you with an accurate solution, I'll need a few more details:


Do you get an error message when trying to connect to the Wi-Fi?
Are you connecting the printer to a 2.4Ghz network or a 5Ghz network?

 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?


How is the printer connected to USB or Wireless? 
What is the status of the wireless light on the printer, steady or blinking?
Have you done any changes to your router network or software?

Refer to - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

  • Restart the router, the printer, and the PC
  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • The blue light will become steady once connected.

Use the HP Smart app to print and scan from your Win 10 PC

Click here to download and know more about the app.

 

If this does not work, use the USB and convert it to wireless

Changing from a USB to a Wireless Connection

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Nal_NR-Moderator
I am an HP Employee

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