the color laserjet pro mfp m182nw is the worst printer I have ever used. It never prints

[rkg10]

I can never get this printer to print.  Message always says 'unable to find printer" or "unable to connect to printer".   This is true from day 1.  I have another HP printer elsewhere that works like a dream but this one is a [content removed] - from day 1.  And your HP website sucks because instead of downloading the printer driver it tries to recognize the printer and the website also cannot recognize it.  At my wits end!

[A_Gayathri]

Hi @rkg10,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the frustrating experience you're having with your HP Color LaserJet Pro MFP M182nw. Let's try to troubleshoot the issue step by step to get your printer working.

Step 1: Check the Basics

Ensure the Printer is On and Connected:

• Make sure the printer is powered on.
• Check if the printer is connected to the same Wi-Fi network as your Mac.

Check Printer Status:

• On the printer’s control panel, verify that there are no error messages or warnings.

Step 2: Reset the Printing System

Reset the Printing System:

• Go to System Preferences > Printers & Scanners.
• Right-click (or Control-click) in the list of printers on the left.
• Select Reset printing system.
• Confirm and wait for the system to reset.

Re-add the Printer:

• Click the + button to add a new printer.
• Select your HP Color LaserJet Pro MFP M182nw from the list.
• If it doesn't show up, click on IP at the top and manually add the printer using its IP address.

Step 3: Download and Install the Latest Printer Drivers

HP Easy Start:  HP Easy Start printer software installation fails (macOS)

• Download HP Easy Start from the HP website: HP Easy Start.
• Run the HP Easy Start application and follow the on-screen instructions to install the necessary drivers.

Manual Driver Installation:

• If HP Easy Start doesn't work, you can try manually downloading the drivers from the HP support website:
  • Visit the HP Support page: HP Software and Driver Downloads.
  • Enter your printer model (Color LaserJet Pro MFP M182nw).
  • Select MacOS 12.0 Monterey as your operating system.
  • Download and install the recommended drivers and software.

Step 4: Update Printer FirmwareUpdate the firmware on an HP printer

1. Check for Firmware Updates:
   • Go to the HP Support website and check if there is a firmware update available for your printer model.
   • Download and install the firmware update if available.

Step 5: Check Network Settings

Check Printer’s Network Configuration:

• On the printer’s control panel, navigate to Network Settings.
• Print a network configuration page to ensure the printer is connected to the correct network.
• Note the printer’s IP address.

Ping the Printer:

• Open Terminal on your Mac.
• Type ping <printer_ip_address> and press Enter.
• Check if the printer responds to the ping.

Step 6: Use HP Smart App

1. HP Smart App:
   • Download and install the HP Smart app from the App Store.
   • Use the app to set up and manage your printer.

Additional Tips

Disable IPv6 on the Printer:

• Sometimes, disabling IPv6 on the printer can resolve connectivity issues.
• Access the printer’s EWS (Embedded Web Server) using its IP address in a web browser.
• Navigate to the network settings and disable IPv6.

Ensure MacOS is Updated:

• Make sure your MacOS is up to date. Sometimes, updates include fixes for printing issues.

Refer to this document: HP Color LaserJet Pro MFP M182nw User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.