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ITALY2
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Message 1 of 3
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Flag Post

the printer is visible on the router but not on the PC

‎09-24-2020 03:03 AM

HP Recommended
Product: Lase jet pro M201dw
Operating System: macOS 10.13 High Sierra

hello everyone!

I have a HP laserjet pro M201dw.

From office I have brought at home.

I have update the router information and if it is cabled to it, it works fine.

It isn't recognized from PC.

also the wireless doesn't work.

any suggestions to help me out?

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2 REPLIES 2
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Repairatrooper
Level 12
Level 12
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Message 2 of 3
Flag Post

‎09-24-2020 08:02 AM

HP Recommended

Have you tried performing a factory reset? For reasons unknown, in some cases printers just don't want to connect to a new network without doing this.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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ITALY2
Author
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Message 3 of 3
Flag Post

‎09-24-2020 08:59 AM

HP Recommended

Thanks for your kind support.

can you explain how ti do a Factory reset?

thanks andare regards

 

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