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- Printers
- Printer Wireless, Networking & Internet
- the printer is visible on the router but not on the PC

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09-24-2020 03:03 AM
Product: Lase jet pro M201dw
Operating System: macOS 10.13 High Sierra
hello everyone!
I have a HP laserjet pro M201dw.
From office I have brought at home.
I have update the router information and if it is cabled to it, it works fine.
It isn't recognized from PC.
also the wireless doesn't work.
any suggestions to help me out?
2 REPLIES 2
09-24-2020 08:02 AM
Have you tried performing a factory reset? For reasons unknown, in some cases printers just don't want to connect to a new network without doing this.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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