there is a problem with your HP account

[Carlsbadmom1]

I get the message "there is a problem with your HP account. The printer won't work unless you resolve it." Envy Inspire printer out of warranty. I can't figure out the "problem"

[Kuroi_Kenshi]

Hi @Carlsbadmom1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify HP Account Status:

• Visit the HP Smart website and log in to your HP account.
• Ensure your credentials are correct and verify if there are any notifications or alerts regarding your account.

Check Account Details:

• Make certain that your account information such as email, password, and other details are up-to-date and correct.
• Check if your billing information needs updating if you are using an HP service that requires payment.

Reconnect Printer to HP Smart:

• Open the HP Smart app on your device.
• Sign out of your HP account within the app.
• Close the app and restart your device.
• Open HP Smart again, sign back into your HP account, and attempt to reconnect your printer.

Enable Web Services:

• On the printer control panel, navigate to the settings.
• Ensure that Web Services are enabled. Sometimes, disabling and then re-enabling Web Services can help.
• Check if there are any specific error codes or messages related to Web Services.

Reset the Printer:

• Turn off the printer and unplug it for about 60 seconds.
• Plug it back in and turn it on. Resetting the printer can sometimes clear account-related issues.

Update Printer Firmware:

• Visit the HP Support page.
• Search for your HP Envy Inspire printer model and download any available firmware updates.
• Follow the on-screen instructions to install the updates. Firmware updates can help resolve connectivity and account issues.

Clear HP Smart App Cache:

• On your device, go to the app settings, find the HP Smart app, and clear its cache.
• This can resolve issues related to stored data that might be causing the problem.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,