trying to connect my smart tank 5102 on my Samsung phone but it gets stuck on processing

[Theroch1]

Hi, i have tried for 4 nights night to try and connect my HP smart tank 5102 to my samsung S20 and it is recognised and connects to network but wont complete the setup

[BeemerBiker]

Scroll down to where Wi-Fi direct is shown.  I assume you want to print directly to the smartphone.

Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct (but read note below about Instant Ink).

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search unless it is an HP site or video.

You may need to reset your printer.

Disconnecting the USB cable may still leave the printer in the wired or Wi-Fi mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some printers have a semi-reset, a full reset and a factory reset. Please refer to the user manual to find the difference. Some resets are simple and others require a video to understand. Factory resets cannot be revealed in this forum. To do a factory reset of your printer, you must contact HP.

Click here for world-wide contact info

Wi-Fi reset instructions and videos (if any) are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours.

Microsoft's Copilot may have more recent videos.
Watch this video to see how to reset your printer: 5101.
The steps below are Wi-Fi only and do not perform a factory reset.
Microsoft's Copilot may provide alternate solutions.

1. On the printer's control panel, touch the Setup or Menu icon
2. Touch Tools, or Printer Maintenance > Restore
3. Touch Restore Factory Defaults > Yes or Continue

Wi-Fi connection

Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router. Note that if you signed up for instant ink or internet printing your printer must also be online through the router.

This video shows how to connect to the router: 5102 using smarthone
Wi-Fi Direct can be used to avoid configuring the router. Watch this: 5102
Wi-Fi Direct is explained on page 27 of the User Manual, this Wi-Fi setup avoids configuring the router.
A simple connection to the router can be done by using the WPS pushbutton method. This is explained on page 15 in this User Manual.

Software

HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.

Full function printer drivers can be downloaded here: 5102
Full function software for scanning can be downloaded here: 5102
You can find all of the software here: 5102. You should select the OS and then look for the phrase "Open All" and click that. Drivers from Windows 7 and up are usually compatible with the latest Windows OS.

Documents

All documents are available at the below HP site. The user and reference manuals show how to get status reports and analyze error indicators on printer that have no control panel.

All HP manuals are here: 5102

Support Videos - Parts - Disassembly

HP has a YouTube site and there are a number of video in English and other languages. Typically unboxing, clearing paper jams, and cartridge problems. You may also find instructional disassembly videos from other users.

Parts, if any available, can be found here 5101. Use your serial number for more extensive information.
Disassembly is shown in this video: 5102
Printer problems could be cleared by one or more of these HP YouTube videos 5102

Printer Reference

One or more printer reference is listed below. Typically your printer may be part of a series and use the same software and manual. The exact spec may be different.

Specifications for your system: 5102 5100 5101

This printer uses the 2.4ghz band

Let me know if a problem