trying to scan but it says offline yet I can print

[dawsont3]

my printer only prints if I choose HP Smart as printer. The 8020 ones (2) show offline.

I am trying to scan and HP SMART one says no scanner

[Garp_senchau]

@dawsont3, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Fix Printer Offline Issue

Check Printer Connection

• Ensure the printer is powered on.
• If using Wi-Fi, print a Wireless Test Report from the printer settings.
• If using Ethernet, check the cable connection.

Restart Devices

• Turn off the printer, router, and computer.
• Turn on the router first, wait 2 minutes, then turn on the printer and computer.

Set the Correct Printer as Default

• Go to Control Panel > Devices and Printers.
• Right-click HP OfficeJet Pro 8020 series and select Set as Default Printer.

Check Printer Status in Windows

• Open Control Panel > Devices and Printers.
• Right-click the printer, select See What’s Printing.
• Click Printer (top menu) and ensure Use Printer Offline is unchecked.

Run Printer Troubleshooter

• Go to Settings > Devices > Printers & Scanners.
• Select the printer, click Manage > Run the Troubleshooter.

Remove and Reinstall Printer

• Remove the printer from Devices and Printers.
• Uninstall HP Smart and HP Printer Software.
• Restart the computer.
• Download and install the latest HP Full Feature Software from HP’s website.

[Garp_senchau]

Fix Scanner Not Detected in HP Smart

Check If Scanner is Recognized

• Open Windows Fax and Scan (from Start menu).
• Click New Scan and check if the printer is listed.

Restart HP Smart and Computer

• Close HP Smart, restart the PC, and reopen the app.

Run HP Print and Scan Doctor

• Download HP Print and Scan Doctor from HP’s website.
• Select the printer and click Fix Scanning.

Reinstall HP Software

• Uninstall HP Smart and HP Printer Software.
• Restart the PC.
• Reinstall the latest HP drivers from HP’s website.

Check Windows Scan Services

• Press Windows + R, type services.msc, and hit Enter.
• Find Windows Image Acquisition (WIA), set it to Automatic, and click Start.HP printer is offline or unavailable

You may refer the guide: HP printer is offline or unavailable

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,