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macOS 12.0 Monterey

 

am trying to install HP DeskJet 3755.  got as far as Welcome Page. only the page that printed it titled Wi-Fi Direct Guide.  I do not have wi-fi am trying to set up with USB cables

2 REPLIES 2
HP Recommended

Am trying to coneect HP DeskJet 3755 to my apple computer . Monterey 12.2.1

HP Recommended

@anneD2, Welcome to the HP Support Community! I’m here to help.

 

I understand you are trying to install the printer on the Mac using the USB cable.

 

Check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Make sure the cable is directly connected between the Mac and the printer.

The use of a USB hub is not recommended. Also, make sure the cable is connected to a USB 2.0 port on your Mac.

Do you have an Anti-virus/firewall installed on the Mac? If yes, disable the same for time being.

To check, select the Go menu on the top of the screen and go to the Applications folder.

 

  • Check if the printer is getting recognized by your Mac:
  1. From the Apple menu, choose About This Mac.
  2. Click System Report.
  3. Under the Hardware heading on the left side of the System Information window, click USB.

USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus.

 

Install the printer using the AirPrint driver. 

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners. 

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer. 

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list. 

4.) Click the plus sign click Add Printer or Scanner, click the printer name. 

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. 

Note: Select "Bonjour multifunction" under kind while installing.

 

For more info, refer to - HP printer setup (USB cable)

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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