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Common problems for Connectivity Issues
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I lost wifi connection and when I try to swt it up via hp smart app as a new printer add, it asks web ui password to enter to move on. I do not knowtjis password. How can I bypass this password or,reset,the printer or swt up the wifi keyphrase,again. Thanks.

 

 @SGSPSLA

may have a suggestion on this.

 

 

 

 

1 REPLY 1
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@unluakin, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

It sounds frustrating to be stuck at this step. Let's try a few solutions to get your HP Ink Tank Wireless 415 printer back on track:

Resetting the Printer's Network Settings

Restore Network Settings:

  • Turn on the printer.
  • Press and hold the Wireless button and the Cancel button on the printer for 5 seconds until the wireless light starts blinking. This will restore the factory default network settings.

Reconnect to Wi-Fi:

  • Open the HP Smart app on your device.
  • Follow the prompts to add a new printer and connect it to your Wi-Fi network.

Accessing the Embedded Web Server (EWS)

Print a Network Configuration Page:

  • Press the Information button on the printer (or hold it for 5 seconds).
  • Look for the EWS Username and Password in the printed document. It might be listed as a PIN or default access credentials.

Access the EWS:

  • Open a web browser and enter the printer’s IP address (found on the network configuration page).
  • Navigate to the Settings or Security tab to reset the password from the EWS interface.

Factory Reset the Printer

Using HP Smart App:

  • Download and install the HP Smart app from the Microsoft Store.
  • Connect to the printer via USB cable or IP address.
  • Click on the printer icon twice and select Advanced Settings.
  • Scroll down to Restore Defaults and choose Restore Factory Defaults

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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