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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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Hi @Anurag93190,
Welcome to the HP Support Community.
I'd be happy to help you!
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Confirm your printer supports Web Services
- Make sure your printer supports Web Services.
- Make sure your printer is connected to the internet. Web Services does not support printers connected with only a USB cable.
- Determine if your printer automatically enables Web Services during printer setup.
- For printer released before 2020, continue with these steps.
- For HP+ printers and printers released after 2020, Web Services is automatically enabled during printer setup after enabling cloud printing services, such as Print Anywhere or Instant Ink. to help resolve any setup issues, and then go to 123.hp.com to set up your printer with the HP Smart app.
- On the printer or control panel, look for an ePrint
or Web Services
icon. For printers with a touchscreen, touch Setup (
or
), and then look for a Web Services menu.
- If the icon or menu is available, continue with these steps.
- If the icon or menu is missing, the printer might not support Web Services. Go to Mobile printing solutions to see if your printer supports HP ePrint or Print Anywhere, indicating it supports Web Services.
Click here for more details.
Hope this helps! Keep me posted for further assistance.
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