warranty expired on HP printer

[Doe6]

HP Envy 5055 Printer worked fine for a month, then last print job Printer app said "printer was offline', despite wifi working correctly, could not find problem with troubleshooting. So  Uninstalled printer from Mac and tried to re-install, now message says HP warranty expired...???

[VikramTheGreat]

Hi @Doe6,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand that your HP ENVY 5055 All-in-One Printer was functioning correctly for a month, but now you're encountering issues where the printer appears offline, and upon attempting to reinstall it on your Mac, you're receiving a message stating that the printer's warranty has expired.

Let's address both concerns:

1. Printer Appears Offline

The "printer offline" status can occur due to various reasons, such as network connectivity issues or driver conflicts. To resolve this:

• Ensure Same Network Connection: Verify that both your Mac and the printer are connected to the same Wi-Fi network. Note that the HP ENVY 5055 supports only 2.4GHz networks. 
• Reset the Printing System on Mac:
  1. Go to System Preferences > Printers & Scanners.
  2. Right-click (or Control-click) in the printer list and select Reset printing system.
  3. Confirm the reset and re-add your printer.  
• Update Printer Firmware: Ensure your printer's firmware is up to date by visiting the HP ENVY 5055 All-in-One Printer Software and Driver Downloads | HP® Support page and entering your printer model.

2. Warranty Expired Message During Reinstallation

Receiving a "warranty expired" message during printer setup is unusual and may be related to HP's Instant Ink service or account settings. 
 

To address this:

• Check HP Account Status: Log in to your HP account to verify if your printer is associated with any services like Instant Ink that might affect its operation.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support