web services not set up properly and instant ink will not work

[Lori104]

HP OfficeJet 5200 all-in-one series

SN# [Personal Information Removed]

Web services could not be set up at this time.  The printer will try again later.  Note:  hp instant ink will not work properly unless web services is set up

[Anand_Andy · Accepted solution]

Hi @Lori104,

Welcome to the HP Support Community. 

I'd like to help!

To assist better:

• Is the blue Wi-Fi light solid on the printer? ( if the Wi-Fi Light is blinking then please re-connect the printer back to your Wi-Fi router - Restore Wi-Fi setup mode on your HP printer, Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.)
• How far is the printer located from the WiFi router?
• Do you have a dual-band router?
• If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• What operating system is running on your device and the current version of OS?

While you respond to that let's try the below suggestions:

Restart the computer, printer, and router

• To resolve many connectivity issues, restart the computer, printer, and router.
• NOTE: The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.
• Turn off the router by pressing the power button or disconnecting the power cord.
• Turn off the printer.
• Close all running programs on your computer, and then shut down the computer.
• Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.
• Turn on the printer.
• Turn on the computer.
• Try to turn on Web Services.
• If the issue persists, continue to the next step.

Let's disable web services and re-enable it

• Touch the wifi icon ((i)) on the printer, and take down the IP address
• Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
• Click on web services and remove web services and re-enable it
• If the issue persists, proceed to the next step.

Update the printer firmware

• HP regularly releases printer updates. Updating the printer firmware might resolve the issue.
• Refer -- HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Lori104]

HP OfficeJet 5252

Instant Ink # 3853437657 Not able to get it working still.  On my  printer panel first icon bottom left when I touch it says web services could not be set up the printer will try again later.  Printer is connected through wifi and password is entered successfully it says.  Just web services.  I can print fine from my computer laptop, 2 phones and and ipad.