web services on printer hp officejet8125e

[dassler]

hi, I purchased a hp8125e printer but I cannot in any way activate the print anywhere option, I contacted support, several remote tests were carried out, the printer was returned to the factory settings but there is no way : on hp smart the printer web services are not activated: I was told to open all these ports on the router - TCP and UDP 45222 & 45223, 80,5353,5358, 5222, 5223, 5357, 3702, 443, 427, 8080, 209, 1900, 5298, 5350, 5351. but the result doesn't change, I was told (I'm not sure yet) that they will proceed to send me another printer but that they don't guarantee the solution to the problem.the printer firmware is updated to last version 03.2024. .Can you give me some suggestions?

[Irfan_06 · Accepted solution]

Hi @dassler,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with turing on web services on your Printer.

Kindly refer to the steps on this link to fix the issue related to web services and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support