what are the server name and the network ports that Instant Ink uses?

[Igor_S]

Hello fellow techs!

I have a user who uses an HP printer with Instant Ink subscription. That user and her printer are behind a very restrictive firewall. Every once in a while the printer tries to contact some HP server to refresh Instant Ink status. It fails and the printer stops printing until I connect it to the Internet using my phone's hotspot. Please let me know what's the address and what are the protocols and port numbers we need to ask out firewall folks to open for this printer's Instant Ink feature to work.

Thank you!

[Anand_Andy]

Hi @Igor_S,

Welcome to the HP Support Community

I understand you are facing an issue with Instant Ink Server. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• I would like to know if you are using any VPN?
• Is the blue light solid on the printer?

While you respond to that, check the connectivity between the printer and the PC

1. Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
2. Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
3. If you get any security notification, click on show details and 'proceed to this website.
4. Go to Tools and print a Test page.

Note: If you are able to access the EWS page of the printer on your browser, it means the connectivity is fine.

Also, go to your Instant Ink account page and check for any errors.

If the firewall is blocking the printer, you will have to set an exception for the printer or the printer's IP address. Contact your System administrator or Firewall support to know how.

If MAC filtering is enabled in your router, make sure the printer is in the 'Allowed' list.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Igor_S]

Dear Anand,

I realize that you have a habit of not reading the questions. I just have to point out that in this case your answer looks like it came from a complete and utter idiot.

Igor

[Anand_Andy]

@Igor_S,

Thank you for your response, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!