why do I have to re install as a new printer every time I turn my printer off??

[okvince]

Every time I turn off my printer and turn it back on to print something I am forced to re install the printer as a new printer or it will not connect to any device. this is very frustrating as I do not wish to have my printer turned on 24 hours a day. I would also like to conveniently turn on my printer and have it do its job. it takes me 25 minutes just to install everything and print again. 

I need a fix to this ASAP or this thing is going out the window. 

never buying HP again.. 

[cinchbald]

For at least 5 years, I have experienced this "Printer is offline" problem with two HP printers, an Envy 4520 now, and previously, an All-in-One  which I think was an 8640. I'm not sure that I experience it whenever I switch the printer off, but I don't switch it off often. We don't print often, but it is very often necessary to reinstall the driver. Sometimes it seems to have acquired the wrong printer driver, offers the wrong printing options, and doesn't work. Usually the problem is the "Printer is offline" problem.

We experience the problem on all our Windows 10 laptops and Android phones so it is not device or operating system specific. HP Smart says the printer is ready on all devices, and I can bypass the problem by emailing print jobs to the printer, proving that it is online. It is possible that the problem lies with anti-virus software used by all the devices. 

Obviously the solution is not another set of instructions about how to reinstall the printer, which is the normal response to my complaints. I know how to do that. The underlying problem needs to be identified.

HP needs to sort it out. 

[sandytechy20]

@okvince

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