why is my printer offline always?

[BBBbbam]

why is my printer always off line?

[Kuroi_Kenshi]

Hi @BBBbbam,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer and Network Connection:

• Ensure that your printer is properly connected to the network. You can do this through the printer’s control panel by checking the network status.
• Make sure the Wi-Fi network is functioning properly and that the printer is within range of the router.

Restart Devices:

• Turn off your printer and unplug it from the power source. Wait about a minute before plugging it back in and turning it on.
• Restart your router and computer as well to refresh network connections.

Update Printer Drivers:

• Ensure your printer drivers are up-to-date. You can download the latest drivers for your printer model from the HP Customer Support website.

Set Printer to Default:

• On your computer, navigate to "Devices and Printers" or "Printers & Scanners" settings.
• Right-click on your HP printer and select “Set as default printer”.

Check for Printer Errors:

• Check the printer display for any error messages or prompts. Resolving these issues might bring the printer back online.

Use HP Print and Scan Doctor:

• HP provides a free tool called HP Print and Scan Doctor that can help diagnose and fix printer offline issues. You can download it from the HP Support website.

Adjust Print Settings:

• In the printer properties, ensure that the correct port is selected and that the printer is not set to offline mode.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,