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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

Hello. I do own a HP 3720 all in one, bought a few years ago. I used wi-fi direct once succesfully. Now the printer is recognized by my smartphone, but is not usable.

I tried to download HP smart, but it doesn't work. The latest version of the app doesn't have my printer in its list of printers.

 

So... is the printer too old or can I solve somehow the problem? With another app or

1 REPLY 1
HP Recommended

Hi @Chiabi,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing printing issues when the printer is not connected to smart phone.

 

You may connect the printer using the wi-fi direct option as it does not require internet.

 

Please follow the steps from this document to connect using the wi-fi direct option.

 

Let me know if this works.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rainbow23 - HP Support.
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