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‎10-23-2022 02:28 AM - last edited on ‎10-25-2022 06:56 AM by Retired

HP Recommended

Hello. I do own a HP 3720 all in one, bought a few years ago. I used wi-fi direct once succesfully. Now the printer is recognized by my smartphone, but is not usable.

I tried to download HP smart, but it doesn't work. The latest version of the app doesn't have my printer in its list of printers.

 

So... is the printer too old or can I solve somehow the problem? With another app or

1 REPLY 1

‎11-05-2022 09:52 AM

HP Recommended

Hi @Chiabi,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing printing issues when the printer is not connected to smart phone.

 

You may connect the printer using the wi-fi direct option as it does not require internet.

 

Please follow the steps from this document to connect using the wi-fi direct option.

 

Let me know if this works.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rainbow23 - HP Support.
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