wi-fi is 2.4 GHz but the app says it's 5 GHz

[mousemostly]

The HP Smart app says that I'm connected to a 5 GHz wi-fi but my wi-fi properties say that it's 2.4 GHz. 

If I really can't connect via wi-fi I would be willing to use a cabled connection but my printer didn't come with one and I don't know what kind to look for.

[Jay_G24 · Accepted solution]

Hi @mousemostly,

I'd like to help!

I understand you are unable to connect the printer to the network.

The HP DeskJet 3700 Printers supports only 802.11b/g/n (Single band 2.4 GHz).

The supported USB cable to connect between the printer and the computer is a USB 2.0

To know your network frequency you can reach your ISP and split the two networks with different network names.

Please try the steps below to connect your printer to the network.-

● Press the Wireless button ((i)) and the Cancel button (X) from the printer control panel at the same time, and then hold them for three seconds.

--->On the printer control panel, press the Wi-Fi Direct button.

---> When Wi-Fi Direct is turned on, the Wi-Fi Direct light is on steady. 

--->To find the Wi-Fi Direct name and password, press the Information button (i) for 3 secs to print a printer information page.

--->On your computer or phone go to wifi and connect it to your printer 

--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP 3700)

Or 3600

--->Select the Wi-Fi Direct printer signal in Wi-Fi settings 

--->If prompted for a password, type 12345678. This is the default password.

--->Now open a browser and type 192.168.223.1

--->you will be able to access the printer's EWS page 

--->on the page, you will find network - click on it 

--->go to wireless and select wireless setup wizard

--->now select the network that you want your printer to connect to and type in the password 

--->the wireless blue light will stop blinking once the printer is connected 

--->then connect your phone back to your network

You may also refer to - No Connection after Router or Wi-Fi Settings Change

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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