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‎01-09-2022 01:54 PM

HP Recommended
Product: Envy 6455e
Operating System: macOS 10.12 Sierra

Hello,

My printer was working fine but after leaving for two weeks and trying to print something the printer is offline and will not connect. I have tried unplugging the printer for 60 seconds plus and replugging it in but it has not helped. Now the printer just says it is office and is constantly fading a green/blue light. 

Can you help me please.

Category:
2 people had the same question
1 REPLY 1

‎01-09-2022 10:36 PM

HP Recommended

Hi, Please try restarting your router, allow 2-3 minutes till the internet connection returns, then restart the printer too and check for any difference.

 

If the same persists, let’s print a Wireless Network Test Results page:

https://support.hp.com/hr-en/document/c06543173

 

May you see any warnings or attentions within the printed report header?

https://support.hp.com/in-en/document/ish_1997043-2952612-16

 

Shlomi



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