wifi connection to HP printer

[Cacey]

had trouble with internet got fixed got all my devices connected to the internet except my two HP printers  1. a HP envy 6000 series and 2. an HP envy inspire  7900e  i have tried all the steps to fix the problem but nothing seems to work even though the printers show the wifi is on, wifi working and the signal is good the connection is not connected. should i delete the printers and try reinstalling them any suggestion will be appreciated.

[Sneha_01]

Hi @Cacey,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Connecting your wireless printer to a new router involves a few steps to ensure that the printer is properly configured to communicate with the new network. Here’s a step-by-step guide to help you through the process:

**1. Reconnect Printer to Wi-Fi Network

**a. Reset Network Settings on Printer (if needed)

1. Power On the Printer: Ensure the printer is turned on.
2. Access Settings Menu: Depending on your printer model, this might be through the touchscreen or physical buttons.
3. Navigate to Network Settings: Find the network or wireless settings menu.
4. Reset Network Settings: Look for an option to reset or clear network settings. This might be under a “Setup” or “Wireless Setup” menu.

**b. Reconnect to New Wi-Fi Network

Access Wireless Setup Wizard:

• Touchscreen Printers: Go to Settings > Network > Wireless Setup Wizard.
• Non-Touchscreen Printers: Refer to your printer’s manual for accessing the wireless setup options. It might involve pressing a specific button or combination of buttons.

Select New Network:

• Choose Your Network: The printer will search for available networks. Select your new Wi-Fi network from the list.
• Enter Wi-Fi Password: Input your new network’s password. Ensure it’s entered correctly (case-sensitive).

Confirm Connection:

• Print Network Configuration Page: Some printers have an option to print a network configuration page to confirm that it’s connected to the new network.

**2. Reinstall Printer Software on Computer

**a. Download and Install Latest Printer Drivers

1. Visit HP Support Website: Go to the HP Support website.
2. Search for Your Printer Model: Enter your printer’s model number and download the latest drivers and software.
3. Install Software: Follow the installation instructions. During the setup process, you will be prompted to connect to the printer. Choose the wireless option and follow the prompts to connect.

**b. Add Printer to Your Computer

Open Printers & Scanners Settings:

• Windows: Go to Settings > Devices > Printers & scanners.
• macOS: Go to System Preferences > Printers & Scanners.

Add Printer:

• Windows: Click Add a printer or scanner and select your printer from the list.
• macOS: Click the + button to add your printer. Select your printer from the list.

**3. Troubleshoot Connection Issues

**a. Ensure Printer is On and Connected

1. Check Printer Status: Ensure the printer is powered on and not displaying any error messages.
2. Verify Wi-Fi Signal: Ensure that the printer is within range of your new router and that the signal strength is adequate.

**b. Restart Devices

1. Restart Printer: Turn off the printer, wait a few seconds, and turn it back on.
2. Restart Router: Power cycle your router by unplugging it for about 30 seconds and then plugging it back in.
3. Restart Computer: Restart your computer to ensure it can detect the newly connected printer.

**c. Check Router Settings

1. Verify Network Configuration: Ensure that your router is properly configured and broadcasting the correct SSID (network name).
2. Check for MAC Filtering: Make sure MAC filtering is disabled or that your printer’s MAC address is allowed if it’s enabled.

**4. Use HP Smart App (if applicable)

**a. Download HP Smart App

Install HP Smart: Download and install the HP Smart app from the HP Smart website or from your device’s app store.

Follow Setup Instructions:

• Open HP Smart: Launch the HP Smart app and follow the instructions to add your printer to your network.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support