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Common problems for Connectivity Issues
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I have an Officejet Pro 9025. My printer has stopped working.  The wifi icon no longer displays on the screen.  I've rebooted my home wifi.  Restarted my laptop and have also removed the power cord from the printer and plugged back in.  Nothing has brought the wifi icon back to the screen on my Officejet.  Please assist with the next step to get my printer working again.

2 REPLIES 2
HP Recommended

Still waiting on a response from HP......

 

Any advice on how to get the Officejet Pro 9025 printer to re-establish it's wifi connection.  The blue light doesn't come on and the screen doesn't display the wifi icon.  The wifi configuration is not available either.  Any help would be greatly appreciated.

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@bb4200

Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query. I will be glad to help you.

 

I see that you are facing issues with connecting your HP OfficeJet Pro 9025 All-in-One Printer to your wi-fi network.

 

Please follow the steps listed below to restore the printer to its network defaults and then reconnect it to the network:

Step 1: Restore the printer to its network defaults:
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
4. Touch Yes.

 

Step 2: Reconnect the Printer to the network:
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
2. Touch ( Settings ).
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.

 

You may also refer to this document

 

Let me know if this helps.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Take care and have a good day.
 

Rainbow23 - HP Support.
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