wifi vs internet connection 2700 series printer

[6mile]

I continue to receive emails from HP that my printer is offline.  Sometimes it is, sometimes it is not.  I print the information page that says I "might" not be connected to internet but that I am connected to my wireless network.  What does this mean?  I see others have this trouble with various HP printers but I see advised troubleshooting steps but no explanation of WHY or HOW can this be?

[VikramTheGreat]

Hi @6mile,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out. I know it’s frustrating to get those repeated "printer is offline" emails on the HP Deskjet 2700 printer, especially when you can see the printer connected to Wi-Fi, or it even prints just fine sometimes. Let's address it and get it solved.

Here are some concrete steps that go beyond the basic “turn it off and on again” advice:

1. Assign a Static IP Address to Your Printer

This keeps your printer from “moving” on the network.

• Open a browser and enter your printer’s IP (from the Network Config Page).
• Go to Network > Advanced Settings > IPv4 Configuration.
• Change from Automatic (DHCP) to Manual.
• Use the same IP address that’s currently assigned (you can find it on the info page).
• Save and reboot the printer.

2. Ensure the Printer Has Internet Access

• On the same EWS (web interface), go to Web Services.
• Make sure Web Services / HP ePrint / Instant Ink is enabled.
• If you see “Not connected to Web Services,” click Enable and follow the prompts.

3. Change Sleep Settings (Optional)

• On some DeskJet models, you can extend or disable Auto-Off/Sleep to prevent long disconnections.
• On the printer’s control panel (or HP Smart app), go to Settings > Preferences > Power or similar and check available options.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat