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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- will not connect to network

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10-28-2024 07:33 AM
i keep printer offline when i try to print
Solved! Go to Solution.
Accepted Solutions
10-30-2024 09:34 AM
Hi @gl3nda,
That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in contacting HP community support and If you need any assistance in the future, feel free to reach out to us.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee
10-30-2024 08:09 AM
Hi @gl3nda,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I understand you're experiencing an issue with connecting your printer to the network.
Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)
To understand the issue and help you, please share the details listed below:
- Is the printer showing offline when you try to print or has it got disconnected from the network?
- Error messages or Blinking lights (if any) on the unit.
- May I know which application are you using to print?
- When was the last time your printer was connected to the network or working fine?
- Were there any changes made to your printer or router recently?
- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?
Note: Do not share any of your personal information such as serial, phone number, email ID, etc.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee
10-30-2024 09:34 AM
Hi @gl3nda,
That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in contacting HP community support and If you need any assistance in the future, feel free to reach out to us.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee