wireless connection

[kirk1955]

8015e wont connect with new starlink router says password not correct.  which password ?

[Hawks_Eye]

Hi @kirk1955 

Welcome to the HP Support Community! Thanks for posting your query! 

We're here to help you get back up and running.

Thanks for sharing that—it sounds like your HP OfficeJet 8015e is trying to connect to your new Starlink router but is rejecting the Wi-Fi password. Let’s narrow this down together so we can get it connected smoothly.

To better understand the situation, could you help clarify a few things:

1. Wi-Fi Band: Is your Starlink router broadcasting a combined 2.4 GHz and 5 GHz signal, or are they split into separate network names?
2. Network Name (SSID): Are you connecting to a custom-named network or the default Starlink SSID?
3. Password Source: Are you entering the Wi-Fi password printed on the Starlink router, or a custom password you set during router setup?
4. Connection Method: Are you trying to connect the printer using the HP App, WPS button, or from the printer’s control panel?
5. Other Devices: Are your other devices (like your HP laptop or phone) connecting to the same Wi-Fi network without issues?
6. Printer Status: Is the printer’s wireless light blinking or solid, and is it showing any error messages beyond the password prompt?

Once we have this context, we’ll pinpoint the exact cause and walk through the right fix.

Regards, 

Hawks_Eye

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