wrong PIN

[Normapache01]

Please help understand why my PIN is wrong when I am entered what it shows on the printer

[Normapache01]

my printer was working fine last week, today it was not communicating, so I want to re install my printer and I did as always but now it asking me for a PIN#, I enter the pin and its telling me is wrong

[Raj_05]

Hi @Normapache01,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering an issue with the PIN when trying to reinstall your HP printer. Here are a few steps you can take to troubleshoot the problem.

• Verify the PIN: Double-check the PIN you're entering to ensure there are no typos or mistakes. Sometimes, it's easy to mistype numbers, especially if they're long or complex.
• Default PIN: If you haven't set a custom PIN, try using the default PIN. Typically, the default PIN for HP printers is either "0000" or "1234". If you've set a custom PIN in the past and forgot it, you might need to reset the printer to its factory settings.
• Reset Printer: If you're unable to recall the PIN and the default PIN doesn't work, you can reset your printer to its factory settings. This will erase all custom settings, including the PIN, so be sure to back up any important configurations or settings before proceeding.
• Check Printer Manual: Consult your printer's manual or documentation for any specific instructions or troubleshooting steps related to PIN issues. The manual may provide guidance on how to reset the PIN or resolve PIN-related problems.

By following these steps, you should be able to address the PIN issue and successfully reinstall your HP printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support