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nwulff
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A single past email message is embedded in every subsequent scan to email messages

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8600
Microsoft Windows 8.1 (64-bit)

No changes made to 8600 however,

 

I scanned a document to email and added a short message.  Now every time I scan a subsequent message to email to any other recipient that new email contains the original message.  When I select the message frame, the original message is there.  I delete it by back spacing and add a new message but the new message is still included.  Since I include my email address along with that of the intended recipient, I can see what the recipient is receiving.  How to clear that (stuck) message?

 

Stormin Norm

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nwulff
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Correction: "...and add a new message, but the OLD message is still included."

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MKazi
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@nwulff

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that you have an HP Officejet Pro 8600 e-All-in-One Printer. I read that while scanning to email initially, you added a short message to it. But later even after you delete that message, and add a new message, the previous message is included. Not worry, I'll do my best to help you. 

 

I suggest you to reset the printer to its original factory condition. I have sent you a private message with the steps to reset the printer. 

NOTE: This reset will also disconnect the printer from the network (if connected) and you have to reconfigure it back.

 

I sincerely hope this fixes the issue. Let me know how it goes. Cheers! 

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