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02-21-2017 07:07 PM
I purchased an Eligible Print and purchased an enrollment card. When it was time to setup for the service, it says "This Printer is NOT eligible for HP Instant Ink. Which is odd since its listed as one on the HP Instant Ink web page. I would really appreciate if someone would share a solution to this problem. Thank you in advance.
02-22-2017 12:51 PM - edited 02-22-2017 12:53 PM
Welcome to the HP Support Forums!
I see that you purchased the HP OfficeJet Pro 8710 Printer and you're trying to enroll into Instant Ink and it is telling you that the printer is not eligible for Instant Ink. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution' if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.
Have you customized the printer's ePrint email address yet? If not, remove and re-enable web services to reprint/re-add the printer. Refresh the page and that should resolve the issue.
If you have customized the printer's email address, please send me a private message and will assist you further.
I look forward to hearing back from you. 🙂
03-08-2017 12:06 PM
I haven't heard back from you. Were you able to get enrolled?
Your Trusted HP Instant Ink Services Specialist
08-03-2017 02:00 PM