Annoying pop-up about Genuine HP Vivera cartridges installed

[cbak999]

I installed a new HP D1660 on an XP SP3 machine. The D1660 was replacing and HP Business Inkjet 1200. The install (multiple times) went flawless. But every print causes about 20-25 of the same pop-up stating:

"Genuine HP Print Cartridges Installed. Black, Tri-color.

HP Vivera Inks works with HP Printers to produce great results, time after time."

Again, a single print produces 20-25 of these pop-ups and regardless of whether I check "In the future, do not show this information," they keep coming back every printout. I've gone through the registry looking for any toolbox entries, looked in startup (MSConfig and registry), and I can't find what is causing these pop-ups. The user is ready to throw the printer away and get a new one.

Has anyone seen this and know how to fix it?

Thanks in advance!

[nebula]

Hi,

I have exactly the same problem, did you resolve it?

[theholycow]

I have the same problem with a D2600. Has anyone successfully solved it?

I found a discussion on a photography site that suggests removing and reinstalling the cartridges, and also suggests looking on the printer's display for an error that must be dismissed. Neither of those suggestions helped.

Yet another forum suggests disabling the "Pml Driver HPZ12" Windows service, but that also did not help.

[theholycow]

Oh, and here's a screenshot. There's 16 more of these dialog boxes behind this one.

[cbak999]

After days of searching and trying different registry hacks, etc, I reloaded the PC to Win7. No more issues! Sorry, no other fix than to get off of XP.

[007OHMSS]

Did you have a successful alignment procedure after installing cartridges? If not, then doing an alignment on the printer may help. Follow this procedure:

Make sure that unused, plain, white paper is loaded in the input tray. Windows XP: Click Start , click All Programs , click HP , and then click HP Solution Center . . Windows Vista: Click the Windows icon, click All Programs , click HP , and then click HP Solution Center .  In HP Solution Center, click Settings. In the Print Settings area, click Printer Toolbox . The Printer Toolbox opens. Click the Device Services tab. Click Align the Print Cartridges. Click Align . The product prints a page of patterns. Review the page of patterns, and then answer the questions that display on the computer.

[sistersonly]

I am having the same issues with my Officejet 7210 All-in-One printer.  I use new, original HP cartridges and this same type of popup continually comes up and must be closed in order for printing to occur.  It is driving me crazy!  Did you ever get a successful solution, and if so, please share.  Thanks.

[peterh42]

We have the D1660 printer and was advised by HP to use the 990c driver instead.

Amazingly it works.

[sistersonly]

I am revisiting this site to see if anyone has a solution to the issue of HP cartridge message successfully installed.  I have not found a solution yet.  I use the HP 7210 All-in-One printer and cannot get past this annoying message, which must be acknowledged in order to print documents.

If you now have a solution, I am still interested.  Thanks.

[nebula]

Fixed......... I binned the printer.