Black and white only from android

BebeMischa · ‎03-23-2017

Seriously?

You really are asking me to downgrade? No, you must be kidding...

Well, i'm not sitting here with a big problem. My even older Lexmark laser is working with this phone just fine, in color.

So i only invested that time of mine to help you.

Giving you info, you can use to UPGRADE your HP drivers for a novadays OS - Android Nougat.

So please HP, go back to about 1995, when you were the best supporting company on the market and fix your stuf. Do not try to ask us, customers, to go back in time, because of your lacks, please.

If you need any more info for fixing this issue, feel free to ask. And do it quickly, please. Not for me, who have a second, well working printer, but for those plenty of customers, who don't. Because as you can count here, there are much more of them with the same problem, who do not even tell you here...

HP EliteBook Folio 9470m notebook, 2x HP Compaq Elite 8300 USDT workstation, 3x HP EliteDisplay E241 gameroom setup.

History: HP-12C, HP Deskjet 510, HP Deskjet 510, HP Deskjet 830c, HP Deskjet 910c, HP Compaq nx7010, HP Pavilion dv9700t

Jimdaddyo · ‎03-23-2017

worst support ever.

Dvortex · ‎03-23-2017

Hello, @BebeMischa

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

BebeMischa · ‎03-24-2017

Thanks, i'm waiting...

HP EliteBook Folio 9470m notebook, 2x HP Compaq Elite 8300 USDT workstation, 3x HP EliteDisplay E241 gameroom setup.

History: HP-12C, HP Deskjet 510, HP Deskjet 510, HP Deskjet 830c, HP Deskjet 910c, HP Compaq nx7010, HP Pavilion dv9700t

LondonCalling75 · ‎03-29-2017

Dvortex,

I had to respond after reading your message.

I am glad you are taking some action after BebeMischa's scathing review however it feels a little late. That is the 43rd message in this thread! What about the rest of us?

All I'm saying is I'm sure the rest of us (me included) would love some one on one support as well.

BebeMischa · ‎03-30-2017

Ach, don't start to think, that i'm helped now and the rest is not. The only thing, that happened is, that they sended my question to a local helpdesk in the Netherlands.

I have not heard anything from them.

Anyway, in my eyes this is a bad step, as it may be clear, that we are talking about a global issue, nothing to be handled by a local team.

So they send me on a dead end road, nothing more...

HP EliteBook Folio 9470m notebook, 2x HP Compaq Elite 8300 USDT workstation, 3x HP EliteDisplay E241 gameroom setup.

History: HP-12C, HP Deskjet 510, HP Deskjet 510, HP Deskjet 830c, HP Deskjet 910c, HP Compaq nx7010, HP Pavilion dv9700t

BebeMischa · ‎04-12-2017

Stil quiet here... HP does not respond anymore in this thread, i have not heard anything from the locals too. So it feels like: Bye bye, customers, we don't care.

HP EliteBook Folio 9470m notebook, 2x HP Compaq Elite 8300 USDT workstation, 3x HP EliteDisplay E241 gameroom setup.

History: HP-12C, HP Deskjet 510, HP Deskjet 510, HP Deskjet 830c, HP Deskjet 910c, HP Compaq nx7010, HP Pavilion dv9700t

Jimdaddyo · ‎04-12-2017

Bebe
Just go to apps print share , I posted earlier.
It works.
Hp print app still dead for colour.

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