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- Can't "Copy" using A5 Paper - Why The paper size is not supp...

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04-18-2016 04:19 PM
I often need to copy on A5 papers, the documents are at this paper size; When purchasing this printer according to its datasheet it was supposed to support A5 paper as well as other paper sizes.
Why the paper size for copy function is only limited to three Paper sizes (A4, Legal, Letter), and the A5 paper, which is ISO and International paper size, is not supported;
I tried to load the paepr tray with A5 paper, but because this paper size is not among the supported papers (in Copy settings), The copy process can't proceed.
I think there is no workaround or function to perform this action.
I wonder if this printer is sold internationally, why the paper sizes are limited to American and ANSI standard?
Will this issue be fixed in the future firmware updates? It seems that it's as easy as defining and adding a new paper size in Copy Settings
04-19-2016 11:21 AM
Drakster
I work on behalf of HP
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04-21-2016 09:16 AM - edited 04-21-2016 09:26 AM
hi, Drakster
In my opinion, this is not acceptable and it's only a justification for lack of proper design considering all the customers in the market.
When you sell printers in countries using different standard paper sizes your product should support and fullfill the needs in that market. It doesn't make sense to design a product specifically for US market and export it to other countries using a different standards for paper size. In my area, the mainly used paper standard sizes are A4 and A5 papers.
By the way, in the datasheet you mentioned, there is no mentioning of Legal paper size, and the supported paper sizes for Copy operation is not directly mentioned, though in the copy speed section there is an entry about A4 and letter papers.
For the A4 multifuntion printer supporting print, copy and scan features, it's basic and trivial to expect beign able to work with different paper sizes, specially because of resizable paper tray. So why deliberately this printer is designed to support only three paper sizes? and why letter size is included and A5 paper size is not supported? what's the reason for including Letter paper and excluding A5 paper size?
after this issue happened, I've searched on the Internet and found that in the similar case, other companies provide more diverse funtionalities and paper sizes compared to HP Printers.
I will remember this lack of consideration about the needs of all the customers using the printer. and In the future I definitely wil not choose HP products.
04-21-2016 09:32 AM
Hi @y2uq,
Thanks for getting back to me.
Drakster
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!
05-19-2016 06:07 AM - edited 05-19-2016 06:32 AM
Hi Drakster,
I couldn't reach HP forums for a while, I forgot to mention that, In the version of datasheet file I found on HP website, when I was about to choose this product, there was no direct reference to the supported paper sizes for "copy" function.
And in the version of datasheet you sent here, there isn't also any reference to "Legal" paper size which is supported in copy function.
This problem still persists, as It's a lack of feature in printer firmware. Because it seems that according to the lack of support for more international standard paper sizes, this product in intended to be used by end users in USA but unfortunately it's produced and sold outside this country.
I will send more details about the problem to the HP contact.
05-19-2016 09:21 AM
I wanted to mention another point, in case you think expecting support for more paper sizes in unreasonable, I will refer you to a similar Black & White Printer from another company, which they support way more paper sizes and features (just look at page 50 in the pdf file).
