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Jimbojoe
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Cannot connect to wireless network

HP Recommended
Envy 4500
Microsoft Windows 10 (64-bit)

HP Print and Scan Doctor says the device is Online but the printer's Configuration Page lists the printer's Network Status as Offline.

 

Any help would be appreciated.

 

Jim Swanson

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greenturtle
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HP Recommended

Hi,

Thanks for using the HP Forums.

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Let us know if that works



I am an HP Employee
Although I am speaking for myself and not for HP.
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Jimbojoe
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Thanks for your response Greenturtle. Unfortunely my printer does not have an IP address. The printer's Network Configuration Page show its Network Status as Offline.

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greenturtle
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HP Recommended

Hi,

 

Can you try this to get your printer connected?

 

Connecting a printer using Wireless Setup Wizard 

(different printer but steps are similar)

 

Thanks.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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