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- Re: Cannot connect to wireless network

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04-24-2017
06:40 AM
- last edited on
04-24-2017
08:02 AM
by
Duane_D
HP Print and Scan Doctor says the device is Online but the printer's Configuration Page lists the printer's Network Status as Offline.
Any help would be appreciated.
Jim Swanson
(removed content)
04-24-2017 07:53 AM
Hi,
Thanks for using the HP Forums.
Can you try using a TCP/IP port?
Create a TCP IP port
1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.
This video resource will show you how to do it:
Create & Use TCP IP port
Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)
Let us know if that works
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04-27-2017 07:44 AM
Hi,
Can you try this to get your printer connected?
Connecting a printer using Wireless Setup Wizard
(different printer but steps are similar)
Thanks.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
