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- Cannot copy or scan from ADF (autofeeder) on LaserJet 1536dn...

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10-01-2012 07:23 AM
By the way, HP, in case you are curious - my Canon unit has been working splendidly! I've printed, scanned, faxed more in the last 6 months than your 1536 single function hunk of junk ever let me.
10-01-2012 07:43 AM
I had my parts dpt. order them for me and am not sure where they get them, but it is an 11 pin ribbon cable 18 inches by 1/2 inch. I repair at least 3 or 4 of these a week and this is the solution 100% of the time.
10-01-2012
07:49 AM
- last edited on
02-22-2017
12:14 AM
by
OscarFuentes
Hi Everyone,
If you are having a hardware issue with the printer follow the steps below to call support.
Printer in warranty:
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
Printer out of warranty:
HP Out of Warranty Support Options for Select HP Consumer Printers
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10-01-2012 08:04 AM - edited 10-01-2012 08:45 AM
Hi Igor0,
It appears that everyone is having a hardware issue with the ADF, so in turn I gave everyone the support options available no matter if they are in warranty or out of warranty. Sorry to hear you don't feel that this is a viable option at this time. Have a wonderful day.
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10-01-2012 08:38 AM
There is no value in this response so why post it for the sake of posting? Take the time instead to frame this issue to your management and demand escalation to product mgmt & engineering on behalf of your frustrated consumers. Especially now that there is a root cause theory. Regardless of what you choose to do, I am escalating this as soon as I confirm dbs75's theory about the ADF ribbon cable with my own printer.
10-01-2012 08:49 AM
Hi Igor0,
I can understand your frustration with this issue, but it is necessary to contact support to resolve hardware related issues.
I saw your post and forwarded it to the right people for their review. You should hear back from someone shortly
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02-19-2013 02:07 PM
My HP 1536dnf just fell out of warranty, and guess what?
I'm also getting the ADF problem. I did the steps, and the ADF is still not functioning.
I'm beginning to think that Brother, Canon, Mita, Xerox, etc. may be good solutions instead of trying to repair the HP 1536dnf.
02-20-2013
06:47 AM
- last edited on
02-22-2017
01:37 PM
by
OscarFuentes
Hi smc_naito,
Run the steps in the document below, and let me know if this helps resolve the issue?
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