Configure the printer using the correct WPA passphrase.

[Smitty004]

Printer was working fine till recently then would not print saying pritner was offline. Tried uninstalling and reinstalling printer and now it's saying this when I am trying to reinstall..

Issue:Incorrect wireless password.
Solution: The WPA security passphrase you configured on your HP printer does not match the WPA passphrase used by the wireless router.  Configure the printer using the correct WPA passphrase.

I am using the same password for my home network that i use to connect everything else. I have tried letting the computer add it and i have tried adding it myself and get the same results every time.

[Tardis40]

Hi @Smitty004,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the WiFi passphrase. I will be glad to help you.

Here are some document to help.

Find Your Wireless WEP, WPA, WPA2 Password (Windows)

Printer Does Not Maintain Wireless Connection

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

Thanks.

[Smitty004]

I remember the password for the Wifi. I have even had other people over as guests recently and they connected to the Wifi in my house fine so I know I'm puttingthe right Wifi password in when I go through the set up. The printer is still returning the error saying incorrect password though. Unless the password it wants is not the same password everyone uses to connect to my network and i didn't think that was the case.

[Tardis40]

HI @Smitty004,

Please try the steps from Printer Not Found During Network Driver Setup (Windows).

Please get back to me and I will continue to help you.

[Smitty004]

Ok, I tried everything in that article. I had not tried the WPS thing on my router. It's still telling me incorrect password when I try to connect it to the network though. I know I'm using the correct password. This is just strange.

The Print Doctor sees the printer on USB (whenI have it connected) and it also sees an additional ptinter (same one) on wireless. When I try to connnect to the wireless one it tells me it cannot communicate with it though.

[Tardis40]

Hi @Smitty004,

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html