Desk Jet F380 Color printing issues

[HGregg]

Printer gets intermittent use. Recently printing quality is very poor. After going through trouble shooting and cleaning as directed in the help menu, only the black ink appeared on the cleaning pages. Cartridges removed and contacts cleaned as instructed. Still no color printing. New color cartridge installed, now printing blues and reds, poor yellow. Color quality is faded and very blue. Please advise for further trouble shooting!

[Drakster]

HI @HGregg,

Welcome to the HP Support Forums!

I understand that you're unable to print yellow on your HP Deskjet F380 Printer. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos. 

It sounds like more cleaning may help resolve the issue. If the cleaning does not do the trick your cartridge might be dirty, have a clogged printhead or might be defective. 

Are you using Genuine HP Cartridges? How to identify genuine HP cartridges.
What are the ink levels?

 
I would try the steps within this guide for fixing missing colors. HP Deskjet F300 Series All-in-One - Missing, Faded, or Dull Colors. 

If you have a defective ink cartridge, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies. Contact HP for a replacement. 

If your your ink cartridge is out of warranty you can try the steps within this video. Please use at your own discretion. 

Video: 7 Ways to Clean Blocked Clogged Ink Cartridges

Contacting HP for service in all countries/regions except Asia Pacific.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂