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- HP Community
- Archived Topics
- Printers Archive
- Downloading HP Solution Center for windows Xp

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04-16-2013 08:19 PM
I cannot open Solution Centre. I get the message that it will not work without Adobe Flash Player for Internet Explorer and when I try to download Adobe I just get a complete page of gobbledegook!!!! I normally use Chrome as my browser, but it doesn't come up at all. What can I do to get Solution Center to work? Can anybody out there help me?
04-17-2013 11:23 AM
Try scrubbing all of the HP drivers from you computer, and then perform a clean install.
If software was downloaded and extracted to your system:
1. Type %temp% in the run field
2. Look for, and open the folder starting with 7z (Example: 7zS2356)
3. Open folder Util
4. Open folder CCC
5. Run the L4uninstall.bat
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://get.adobe.com/flashplayer/
9. Type %temp% in the run field
10. Delete all files in the %temp% folder. Some files may say they can't be deleted just skip them.
11. Download the full feature software and drivers
12. Run the download to reinstall the printer
Please click the blue Kudos star in the post that resolved your problem. Doing so will help other forum members find their solutions too.
05-20-2013 09:30 AM
Hi 7again,
Which printer model do you have?
You can search for it here: http://www8.hp.com/us/en/support-drivers.html
Click the white Kudos star or Accept as Solution button if I helped you.
05-20-2013 03:21 PM
Thank you, Herculean.
I have an Officejet Pro 8500 Wireless All-In-One, A909. If anything malfunctions with the printer, the HP Solution Center would automatically open on top of any web page and diagnose the problem, which has worked very well for me the few years I have had the printer.
I recently had my computer "repaired" by a technician; now the icon for HP Solution Center is no longer on my desktop and I have not been able to find it in my files.
05-20-2013
03:55 PM
- last edited on
04-19-2016
01:17 PM
by
OscarFuentes
Hi 7again,
Is your model the A909a, A909b, A909n, or A909g?
You can doublecheck this using this link: http://support.hp.com/us-en/document/buu04090
Once you know the exact model number, type it in at this link to get the software for the operating system on your computer: http://www8.hp.com/us/en/support-drivers.html
Let me know what happens.
Thanks
05-21-2013 12:51 PM
Thanks 7again,
Here is the link to download your software again: http://ftp.hp.com/pub/softlib/software12/COL31041/mp-88604-2/OJP8500vA909_Full_14.exe
Let me know if you run into anything else.
Click the white Kudos star or Accept as Solution button if I helped you.
