Dynamic Cartridge Security - disable please

[LeeAtChelmer]

I have cartridge security   turned off as its been since I bought this machine.  And the generic cartridges ahve been happily chugging along until tonight when it says "Indicated cartridges blocked for containing a non-HP chip" and my printer won't print. Can someone tell me how to kill this and let me print.  I really need to print now, not tomorrow

[ansaribaksh]

I have the exact same problem.... and I've noticed it's on the exact same date! This leads me to believe that this was an updated that HP did to block aftermarket cartridges being used. I've been using the aftermarket cartridges for about a year, and yesterday (30th November 2021) it just blocked ALL printing! (I have 1 aftermarket cartridge and 3 genuine HP cartridges in the printer). I've always bought HP printers... but will never buy them again after this. 

[Vincent282]

TBH - I have been a lifelong HP customer and now I think I'm done. Seriously ridiculous HP

[Jay_G24]

Hi @LeeAtChelmer, 

I'd like to help!

I understand you are facing a toner error. 

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

The third-party ink cartridges will work. But there are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Jay_G24]

Hi @ansaribaksh, @Vincent282,

I'd like to help!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Vincent282]

Color Laserjet Pro MFP M281FDW

[ansaribaksh]

Colour LaserJet Pro MFP M281fdw

[ansaribaksh]

@Jay_G24

I've tried updating the firmware, but still the same issue.

My printer is fitted with 3 genuine HP cartridges and 1 third-party cartridge. I've been using this same cartridge for the past 4 months without any issues (until yesterday when it was blocked). I've tried replacing it with another (new) third-party cartridge and that one is also being blocked, so I can confirm that it is not the individual cartridge that is causing the issue.

[Neil-1234]

NO! My cartridge was working perfectly well before HP forced an update. I have updates switched off and cartridge protection switched off and this was still forced on me.

Utterly deplorable actions by HP.

Words cannot describe how angry I am right now. You have denied me my paid for perfectly functioning printer and cartridge.

-Neil

[LeeAtChelmer]

All of the things you suggest have been tried and failed in the last day or so.  No, the cartridges are fine and working well till that moment for many months.  No, it's not an issue with their manufacture.  And the firmware etc are completely up-to-date.  I phoned help for HP and they said it's "dynamic security" that would have come with the 9 November firmware update and (basically) tough luck.

So very unimpressed.  Think ACCC would be interested in hearing about this anti-competitive behaviour?