06-30-2012 09:52 PM
I HAVE JUST PURCHASED A HP OFFICEJET 6700 (LESS THAN 1 WEEK OLD), THE MESSAGE PROBLEM WITH PRINTER OR INK SYSTEM, TURN PRINTER OFF THEN ON IF PROBLEM PERSISTS CONTACT HP. IS DISPLAYED ON THE PRINTER SCREEN. I HAVE DONE EVERYTHING SUGGESTED, PLUS MORE BUT THIS MESSAGE WONT CLEAR. ALL THE PRINTER DIAGNOSTICS SAY THE PRINTER IS FINE. THE OPERATING SYSTEM IS WINDOWS 7.
Solved! Go to Solution.
07-02-2012 04:54 PM
By diagnostics you mean? HP print and scan doctor This tool Diagnoses and resolves many printing, scanning, and connectivity problems. Try if you haven't. if you have, let me know, I will do my best to help you.
I can share some other steps but It have to be outside of the main forum if you agree not to share them. let me know i will PM you if you agree.
07-13-2012 10:28 AM
I have had the same problem with my HP Officejet 6700 Premium printer. The printer is brand new. It does not give me an error code, it simply says as follows:
There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP.
I ran the HP Print and Scan doctor that you recommended, and it said that everything was working properly on the printer. I selected the option to print a test page, and then the diagnostic program says "Printer Failure." I wonder how it did not detect the problem in the first place...
Where do I go from here?
07-13-2012 11:06 AM - edited 07-13-2012 11:09 AM
tier1tribe Sorry to learn that you are having this issue.
Share what Operating system do you have? i.e. Windows 7 sp1 32 bits or 32 bits.
Ok let's do a power reset to see if this clear the issue
Perform a power reset of the product
Press the power button ( ) to turn off the product.
Disconnect the power cord from the back of the product.
Disconnect the power cord from the electrical outlet.
Wait 30 seconds.
Connect the power cord to the electrical outlet.
Connect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Let me know the results and the operating system, I will do my best to help you.
looking forward to assist you;
09-03-2012 07:59 PM
I'm having the same problem with HP officejet 6700. I've performed a power reset as you suggested in the previous post but that doesn't help. I bought this printer only a few weeks ago, not even a month ago. Is it broken?
09-16-2012 01:34 PM - edited 09-16-2012 01:35 PM
I am having the same problem and the power reset did no good. How do I fix this problem? Like the others, this printer is only a few weeks old. I have also run te HP Update utitlity but it says that everthing is up to date.
10-10-2012 03:05 PM
I purchased my printer 1 week ago, getting this same message. I have tried turning on/off, unplugging, unistalling/reinstalling the software...nothing is making this work again. What else can I do? I am set to return this and go with something else....
11-28-2012 06:16 PM
Same problem purchaed in April now its done. Same message PRINTER FAILURE contact HP sounds like they have a problem with this printer. I really need my printers to be dependable I figured when I bought this one I was good for a few years. I'll have to go a week before I get the replacement hope it works and I dont have the same problem.
11-29-2012 05:50 PM
This article should help resolve the error you are getting:
Give the steps a try and let us know if it helps.
Best of Luck!