Error code 0XB80956C0 when connecting to new router

[Jumbotron111]

Hi. I recently changed my router from Plusnet standard issue router to a Tenda AC15. I have not had any trouble connecting all my other home devices to the new router, but the exception is the printer (I have instant ink too, so need to get back online ASAP).

The situation is when setting up wireless settings using the wizard on the printer, it recognises the Tenda router but after I have put in the password for the router, I get the above error code.

I have tried a few things (after reading other posts from people with similar problems) - resetting the printer to default settings, restarting the router, connecting using the WPS button on the router but nothing seems to be working.  I'm not very knowledgeable on networking / router issues so please could you 'dumb down' your answers so I can hopefully understand.  Some other people I noticed suggested that I check my router's MAC settings but (unless it's called something else), there is nothing in the router's settings that allows me to view or change MAC settings.

Finally, not sure if it's relevant, but after all the resets etc, when I printed a report off the printer, it still shows the SSID as my old Plusnet router.

Hope someone can help

[Chimney_83]

Greetings @Jumbotron111, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to setup your printer with your new router. 

Don't worry, I will be glad to help. 

Kudos to you for trying to troubleshoot the issue on your own. 

Are you able to make a copy on the printer?

As you have mentioned that the old SSID is mentioned on the report. 

Network reset needs to be done the printer. 

Please refer to page number 7 in the printer manual to reset the network settings to defaults. Click here for the printer manual. 

Once it is done, you will be able to configure the printer on your new router. 

Note: HP Printers do not work or connect to 5Ghz networks. If you are using a dual band router, please give different names to 2.4Ghz and 5 Ghz networks and connect the printer to the 2.4Ghz network. 

Let me know how it goes. 

 Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

[Jumbotron111]

Thanks for the suggestion but it didn't work - I still can't connect to the network after resetting the network settings. On the Network Test Results report, my network name is now showing as 'Not Set' and under Connectivity - Connected says "Not Run"

As it did before, the printer works fine (all functions) via the USB but although it can pick up the router when I use the wireless setup wizard it is still delivering the previous error code after I enter the wireless password.

I have also tried to do the 'convert USB printer to wireless' but that ended with a message, "Your printer failed to join the wireless network."

I then downloaded a troubleshooter from HP but no joy from that either... and another 2 hours wasted. There's no MAC filters on my router that I can see... parental filters are per device but my printers MAC  address doesn't show on the list of connected devices.  My printer only picks up the router name for the 2.4ghz channel.

[Chimney_83]

Thanks for the reply and trying the suggested steps. Recommend you to do a reset on the printer and try to configure the printer again. 

I will be sending you the Reset procedure as a private message, please check your inbox after logging into your account on HP Forums. 

Good luck. 

[Jumbotron111]

Thanks again for the reply - the reset worked but I am still getting the same error message.

When I eventually found the method of contacting HP for telephone support I saw the charges and have been put off.  Not happy with HP at the moment... every other device, TV, mobile, laptop, Pi connected with no issue so very frustrated at this issue with the printer.

Anyway, I have put too many hours into trying to fix this. Going to cancel instant ink and find a new printer.  Grrrrr

[Sunshyn2005]

@Jumbotron111 This is a router issue, not a printer issue. You should be able to resolve the issue by either updating the router firmware or creating a guest network. 

Take a look at this: http://h30434.www3.hp.com/t5/Inkjet-Printing/HP-Envy-4504-error-code-0XB80956B8/td-p/5186363

I know this has been a frustrating situation for you but before you go and get another printer and have the same issue I think this is work trying. 

Cheers,
Lisa
 - HP Instant Ink Support

[Jumbotron111]

Thanks Sunshyn2005 - the solution you offered (setting up a guest network) fixed the problem provided my laptop or any other device I want to print from is also connected to the same guest network.

Unfortunately the solution came too late for me as I have already cancelled instant ink and made other arrangements but hopefully this will help others.