Error message: this feature has been locked by administrator.

[Guido64]

I have a HP 276DW locked myself out and searching like crazy how to get this problem fixed, Please help. The given sugestions don't work on my model.

[Guido64]

Oke i found the solution on my own. For the people who googled in here and are in stress because of this like i was: It is realy simple to fix. Go to youtube and search for how to find the hidden menu on your printer. I did not even lost any of my settings in my printer. So i am happy i solved it.

[wesley117]

you are the man! thank you that worked!

[themanislksdf]

I have the same issue, but i can access my printer via web, can you send me a message on how to get the locked when this printer was setup fixed? i have everything enabled.  i have the HP OfficeJet Pro 8740

[Jeet_singh]

Hi @themanislksdf,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel.

I understand your printer is asking for an administrator password. Let’s try to fix the issue by following the steps mentioned below:
 

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Now go to the Security Tab - Administrative Settings.
• Uncheck the "Control Panel Lock". 

Next thing, I would suggest here is to perform restore network defaults and then run the Wireless setup wizard.

To restore the printer to the original network settings

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Network Setup.

3. Touch Restore Network Settings.

    A message appears stating that the network defaults will be restored.

4. Touch Yes

5. Print the network configuration page and verify that the network settings have been reset.

   Then run the Wireless setup wizard, for more details, click here

If nothing works, next thing would be to perform a Semi-full reset on the printer.  I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Let me know if that helps. Thank you!

Cheers

[themanislksdf]

i am able to communicate with the printer, and can access the web server. it is setup through ethernet. i already did the factory reset this morning, no luck. still says the function is locked

[themanislksdf]

so do i have to run the wireless setup even though im using ethernet?

[themanislksdf]

I got it working by turning all the control panel shortcuts on. thanks.

[Jeet_singh]

Hi @themanislksdf,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

Take care now and do have a fabulous week ahead. 🙂

Regards,

[neumannta]

The printer is showing all properties are locked and therefore will not print.  How do we unlock to use the printer?