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08-11-2012 11:19 AM
Click the Wireless icon on the prnter - can you locate the IP address r will the error immediately appears?
If you cannot locate the IP via the printer screen. click the right arrow and then select Setup.
Locate the Reports Menu.
Print a Network Configuration Page and locate the printer IP from there.
Type the IP address into your web browser to access the printer homepage.
Enter the Settings tab,
Click Administrator Settings.
Verify that both Connectivity Wireless and Connectivity Wireless Access Point are checked, then click Apply and check for any change.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
10-04-2013 07:40 AM
As per your instructions, I've printed the Network config page, and have mIP addres.
WHERE is the web browser we type the IP into...my computer, or the printer? No web browser page on the printer. Put the IP into the computer and there's nowhere to go to get theprinter home page.
10-07-2013 09:31 AM
I understand you are getting an error message with your printer stating "this feature has been locked by administrator." Sorry to hear this is happening to you but I will do my best to help from here.
Now that you have your IP address, you will want to open a web browser on the computer. A web browser would be Internet Explorer, Google Chrome, or Mozilla Firefox (also Safari if you're on a Mac). Once you open one of these browsers you want to type your IP address into the address bar (the white bar that should start with http://) and it should take you to the printer's home page where you can follow the rest of ShlomiL's instructions from above.
Hope this helped, have a great day!!
08-14-2014 12:43 PM - last edited on 03-07-2017 05:39 PM by OscarFuentes
I would like to try and assist with these issues, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find.
08-14-2014 11:09 PM - edited 08-14-2014 11:13 PM