Error message: this feature has been locked by administrator.

[servicecareless]

At last someone who actually knows what he is talking about!

Thanks

[MedManager]

I have the 6600 with the same problem and none of the solutions I've seen so far are working on my model. I've tried them all. Help!

[MedManager]

I want to update my last post to say the back button five times does work when you do right. Many thanks, I was about to pull my hair out...

[keanue1108]

Thank you! this totally worked. took me a couple tries because that back arrow doesn't stay lit and I had to figure out the support menu once I got there, but it WORKED!! Thanks!

[Woodstock17]

I have the same problem.  I have tried the solutions listed here.  Last resort is pressing the back button 5 times, but the ost I can get is to 4 times before it goes out.  Any other ideas?

[Woodstock17]

I have finally solved it.  The thing I was not doing correctly in the pressing 5 times was to ignore the fact that the light went out.  Just keep pressing!

Question for HP - why don't the instructions tell us how to reach the support menu?

[lanabasok]

the easy way is to restore printer to the factory settings and all problems are fixed.

 :robothappy:

[Kjansen001]

Thank you!!! Thank you thank you! Genius!! It Worked for me! What a weird, simple fix, mine would let me reset- before, or said it did, but didn't until I switched that qrty thing. so appreciated!! I was getting blamed for locking everything and of course I didn't do any such thing!

[DRWB3]

I am having the same problems with my HP Officejet Pro 8600 PLUS. Can anyone tell me exactly what I need to do. I changed my router and now my printer is saying it is locked by the administrator. 

[Woodstock17]

As Candid04 said earlier:

1. Press the "Go Back"  (looks like an arrow) button 5 times in a row - it doesn't matter that after 3 or 4 times nothing appears to happen, it does, so keep on pressing
2. Press Support Menu
3. Hit the > button to "Reset" Menu
4. Hit the > button to Semi-Full Reset