Exchange unused ink cartridges after buying a new printer

[CandicePI]

Hi. I would like to do the same.  We are retiring a C8180 and purchasing a C6520.  We have all colors of #02 ink cartridges, unopened.  Can we exchange the old ink for new ink?

Thank you,

Candice

Palmer Industries

[Lil_Lisa27]

Hello,

I understand that you are looking to exchange cartridges that you are not able to use with your new printer. My best suggestion is to contact technical support at 800-474-6836. If you live outside the US/Canada Region please click the following link, to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl

Thank you.

[CandicePI]

I've called support already, and spoke to Christina.  She was supposed to send me an email, and that was at 11:00am eastern standard time, and i still haven't recieved it. The email was supposed to contain instructions for returning/exchanging the cartridges.  I noticed that other folks on the forum here have recieved private messages with that info.  Is that possible for me? 

[ashades]

I am in the same boat as other folks.  I have unused HP cartridges from my old HP printer that are not compatible with my new HP printer.  I have already called customer service and talked to 2 different people, neither of which seemed to be able to provide the address to which I can send items for exchange.  Could you please provide instructions for doing so?

Thank you in advance!

[Lil_Lisa27]

Hello ashades,

Please check your forum inbox. Thank you

[neonpeachie]

I don't have anything in my inbox.

[ashades]

I do not seem to have anything in my inbox.

[Lil_Lisa27]

Hello,

Please check your inbox again, thank you.

[e21rich]

I have three unused HP laserjet cartridges (3) 27x, (1) 12A cartridge, and a ton of 564 ink cartridges.  Any one want them?

[Lil_Lisa27]

Hello e21rich,

Please check your forum inbox for the information.

Thank you