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- HP Community
- Archived Topics
- Printers Archive
- Exchange unused ink cartridges after buying a new printer

Create an account on the HP Community to personalize your profile and ask a question

02-28-2016 11:28 PM
I had to replace an HP printer that I had in Mexico and now have a HP 1510 printer which uses 662 cartridges. I have an HP 28 and HP 56 that I would like to exchange them for a black 662 and a color 662. Can you help me please? I am in the U.S. now but have the cartridges here and am heading back to Mexico on March 9th.
08-17-2016 12:47 PM
Hello,
08-19-2016 06:09 PM
Hi @chris660,
Thanks for reaching out to the HP Support Forums with your ink exchange inquiry.
I understand that you upgraded to an HP ENVY 4520 All-in-One Printer and you have unused HP 61 cartridges that you would like to exchange for HP 63 cartridges. I would like to help.
I am going to send you a Private Message with some information that can help get that exchage going. If you are unsure how to check you PMs, this post by @SiobhanF can help - How to check your messages.
Please let me know if this resolves the issue, or if you require further assistance.
In fact, if this helps you to reach a solution please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂
Thanks!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.
rb011
I work on behalf of HP
09-14-2016 08:34 PM
I too have just retired an HP 8500A (HP 940 cartridges) and purchased a new HP 8710 (HP 952 cartridges). I still have 2 unopened/unexpired HP940 cartridges left (yellow and cyan) which I would love to excahnge for the like HP952 cartridges. Can you let me know how to proceed?
Thanks.
-AP_
