F380 All-in-one printer not loading paper

[Olive72]

F380 Deskjet all-in-one not loading paper. No paper jam, cleaned rollers, W10 error msg states printer is out of paper, which it is not. Any suggestions for resolving this? Thanks

[DocCottle]

Hey @Olive72,

I see that you are having some issues with your Deskjet F380 All-in-One Printer not feeding paper. I can help you with that. 

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done, this document outlines how to troubleshoot pick issues with your printer.

If after following the above you still can not print, the printer needs to be replaced. You can contact HP Support by clicking on this link and filling out the form at the bottom to discuss this option based on your warranty.

Please let me know the results after following the above. If this resolves your issues please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

[Olive72]

I've done all the trouble-shooting steps in the video. I've cleaned the rollers and checked for paper jams and other paper debris. I think the rollers need to be replaced. Is it possible to get parts for this printer?

Thank you

[DocCottle]

The rollers are not replaceable. The printer needs to be replaced.