Faded printing on extreme left of page

[hansi1]

I have fitted new HP cartridges in my printer but I am getting a problem where the first letter on each line on the extreme left of the page comes out as faded whilst the rest of the page is fine. I have cleaned and calibrated the cartridges but it has not solved the problem.

[sandytechy20]

@hansi1

Welcome to the HP Forums. I would be happy to help you with your HP Photosmart 5510 printer. I understand that you are getting print quality issues and you have already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well,

• Check the paper.
• Check the print settings.
• Check ink levels, and then replace any low or empty cartridges.
• Print and evaluate a Print Quality Diagnostic Report.
• Use an automated tool to clean the printhead.

Click here and follow the steps mentioned in the document to perform above troubleshooting steps.

Let me know how it goes,

Cheers.

[hansi1]

Obviously I have already done all that but it doesn't solve the problem!

[Dvortex]

Hello, @hansi1

I see that you were interacting with @sandytechy20. I'd like to jump in with a suggestion 🙂

I understand that the printing is faded in the extreme left of the page, but is it specific to a particular document? Or is it common even while making a copy or a test page? 

Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not. 

Thanks, I'll watch for your reply!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[hansi1]

It is better but still showing signs of fading. And some words in the text are not printing clearly and they are all new cartidges

[Dvortex]

Hello, @hansi1

Try to clean the print head as suggested below:

1. Make sure that plain white U.S. letter or A4 size paper is loaded in the tray.

2. From the control panel home screen, touch the Right Arrow (), and then touch the Setup icon ().

3. Touch Tools, and then touch Clean Printhead. The printer cleans the printhead, and then prints a test page.

4. Review the print quality on the test page.

Repeat the process more than once if that helps. If the copy comes out fine, then try printing from your PC and check.

Let me know if that helps!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[hansi1]

Doesn't make any difference, just as bad as before. Will buy a different make  printer I guess.

[Dvortex]

Hello, @hansi1

It looks like an issue with the printer hardware. You can contact the HP phone support to get the printer serviced or for a possible upgrade.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

Visit us again if you have any concerns! Thank you!

Have a great day 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[hansi1]

Waste of time. After inputting all my details, I can''t find a product number so I can't get the support. I'll probably dump it and then buy a new printer but not HP!

[Dvortex]

Hello, @hansi1

Let me know which country you are from and I'll help you find the support number.

Thanks, I'll watch for your reply!

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!