Firmware Corrupt ready 2 download

[Sherifjoe]

My pritner (HP LaserJet 1536dnf MFP) has been stoped working, and all the keys from arrows, cancel botton and setup have been frozen.

I need help......

[Rainbow23]

@Sherifjoe,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that your HP LaserJet Pro M1536dnf Multifunction Printer is completely frozen.

Don't worry as I have a few steps that should help fix this issue.

Please follow the step by step guide to reset the printer: 

1.Turn the printer on, if it is not already on.
2.Wait until the printer is idle and silent before you continue.
3.With the printer turned on, disconnect the power cord from the rear of the printer.
4.Unplug the power cord from the wall outlet.
5.Wait at least 60 seconds.
6.Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7.Reconnect the power cord to the rear of the printer.
8.Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

If the issue still persists, then please contact phone support for further assistance at the link: www.hp.com/contacthp

I hope you have a good day ahead.
 

[Sherifjoe]

thanks for your reply, but unfortenatly that doesn't work at all.

[Rainbow23]

@Sherifjoe,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

Please follow the link to update the firmware: Firmware Update Utility

If the issue persists, then you may need to contact phone support for further assistance at the link: www.hp.com/contacthp

I hope you have a good day ahead.

[Sherifjoe]

I have already downloaded the firmware but the problem which i faced is after making the firmware the printer making downloading and then corrupt with showing a message (fetal error 7 call HP support).

I am from Egypt, the custoer service said that they are unavilable to make any help at this time.

[Rainbow23]

@Sherifjoe,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue has not resolved after following the steps mentioned in the previous interaction.

This could be a hardware issue with the unit.

Hence, please contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

You have a good day ahead.

[Sherifjoe]

I have a question, please.

Is there a back up on the motherboard allow me to make a reset to the unit?

[Rainbow23]

@Sherifjoe,

Thank you for your reply, I'll be more than glad to help you.

I understand that you wanted to know if there is a backup on the motherboard that would allow you to make a reset to the unit.

There is no such option on the unit.

Hence, you may need to contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

You have a good day ahead.

[Sherifjoe]

Ok another question, please.

what program open the file (.rfu) which HP provides in the firmware formatter?

how could i make a format and install the new firmware on the unit?

thanks in adnvace,

[Rainbow23]

@Sherifjoe, thank you for your reply.

As we have tried all the possible solutions for this issue, please contact phone support for further assistance at the link: www.hp.com/contacthp

I hope you have a good day ahead.